Quality and confidentiality.
Two things a client needs to know before sending a document they cannot afford to lose.
Two linguists. Always.
One translates into their native language. A second reviews. It is not an optional tier and it is not an upsell, it is the process. A single-linguist translation is a draft, and we do not sell drafts.
Who sees your document.
The assigned translator, the reviewing linguist, and the project manager. Nobody else, inside the company or outside it. Every linguist in our network signs an NDA before they are given access to anything at all.
Send us your NDA with the quote request and we will return it signed before you send the files. If you would rather use ours, ask.
How your files are handled.
We keep your files for 30 days after delivery, then we delete them. If you want them deleted sooner, say so and we will. While the work is in progress, only the assigned translator, the reviewing linguist and the project manager can reach the file.
Thirty days exists so that if you come back with a correction inside the revision window, the linguist still has what they need. After that there is no reason for us to hold your document, so we do not.
The guarantee.
If there is an error in the translation, tell us within 30 days of delivery and we correct it at no charge. The correction is against the original brief: if your requirements change, that is new work and we will quote it.
Tell us what you need translated.
Send the file, the languages, and the deadline. A person replies within 12 hours with a price and a person to talk to.